Effective Date: July 2, 2025

At New Transistor Research Inc, we are committed to providing exceptional products and outstanding customer service. This Service Policy outlines our commitment to quality, support, and transparency.

1. Product Quality Guarantee

We stand behind the quality of our eyewear. Each product is inspected before shipment to ensure it meets our standards for durability, comfort, and design.

If you receive a defective or damaged item, please contact us within 3 days of delivery. We will arrange for a replacement or refund based on the situation.

2. Customer Support

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (MST).

We strive to respond to all inquiries within 24 business hours.

Contact:

Email: [email protected]

Phone: (430) 837-0127

3. Order Processing and Shipping

  • Orders are processed within 1–2 business days.
  • Shipping times and options are detailed in our Shipping Policy.
  • Tracking numbers are provided for all orders upon shipment.

4. Returns and Exchanges

We accept returns or exchanges within 14 days of delivery for unworn, undamaged items in their original packaging.

Please refer to our Return & Exchange Policy for detailed instructions.

5. Cancellations and Changes

Orders can be canceled or modified within 12 hours of placement.

After this window, we cannot guarantee changes due to our fast processing schedule.

6. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information.

For details, please review our Privacy Policy.

7. Limitation of Liability

New Transistor Research Inc is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.

Our liability is limited to the value of the product purchased.

8. Policy Changes

We reserve the right to update or modify this Service Policy at any time without prior notice.

The latest version will always be available on our website.

9. Contact Us

If you have any questions about this policy or our service practices, please contact us:

Email: [email protected]

Phone: (430) 837-0127

Website: www.newtransistorresearch.org