Effective Date: July 2, 2025

At New Transistor Research Inc, your satisfaction is our priority. If you are not completely happy with your purchase, we offer flexible return and exchange options as outlined below.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must:

  • Be unused and in original condition
  • Include all original packaging and accessories
  • Be returned within 14 days of the delivery date

Items that show signs of wear, damage, or alteration are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or prescription lenses
  • Items marked as final sale or clearance
  • Gift cards

3. How to Initiate a Return or Exchange

To start a return or exchange, please contact our support team with:

  • Your order number
  • The reason for return or exchange
  • Photos (if the item is damaged or defective)

Contact:

Email: [email protected]

Our team will respond within 1 business day with instructions and a return authorization if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service; we are not responsible for items lost in return transit.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you by email.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

  • Exchanges are subject to product availability.
  • If the requested item is out of stock, we will offer a refund or alternative product.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos. We will replace the item or issue a full refund at no cost to you.

8. Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  • Check your bank account again
  • Contact your credit card company or bank
  • If issues persist, contact us at: [email protected]

9. Contact Us

If you have any questions about this policy or your return, feel free to reach out:

Email: [email protected]

Phone: (430) 837-0127