REFUND POLICY

Welcome to the official website of New Transistor Research Inc. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund terms outlined below.

1. Return Policy
   We offer return services. To safeguard your rights and interests, please note the following conditions:
   Return requests may be submitted after the item has been received, regardless of whether the packaging has been opened or remains unopened.
   The item must remain substantially intact and in a condition suitable for resale (e.g., free from obvious damage or human-induced alteration).
   Please submit your return request within a reasonable timeframe after receiving the item.
2. Exchange Policy
   If the item you received suffers from quality defects or does not match your order, you may request an exchange:
   Upon verification, we will arrange to exchange the item for an identical product or one of equivalent value.
   If the item is out of stock, we may offer a refund instead.
3. Return Process
   Contact Customer Service to Initiate:
   Please contact us via email or telephone, providing your order number and the reason for the return.
   Obtain Return Instructions:
   Our customer service team will provide you with the specific return address and detailed instructions.
   Ship the Item Back:
   Please ship the item back in accordance with the provided instructions; we recommend retaining your shipping receipt or tracking information.
   Review and Processing:
   Upon receiving the returned item, we will inspect it and proceed with the refund or exchange as appropriate.
4. Refund Processing Time
   We will process your refund within 3–7 business days after receiving the returned item and completing our inspection.
   The actual time it takes for the funds to reach your account may vary depending on your payment method and your bank’s processing times.
5. Fee Information
   If a return is necessitated by product quality issues or a shipping error on our part, we will cover the associated return shipping costs.
   If a return is requested for personal reasons (e.g., you simply do not like the item, or you purchased it by mistake), the return shipping costs must be borne by the customer.
6. Return Address
   Please ship returned items to the following address: 166 LAGUNA DR W, LITCHFIELD PARK, AZ 85340
   To ensure your return is processed smoothly, please be sure to contact Customer Service for confirmation before shipping the item back.
7. Important Notes
   Items returned directly without prior authorization may not be processed in a timely manner.
   Please ensure that returned items are securely packaged to prevent damage during transit.
   Incomplete return information may delay the refund process.

Thank you for your trust and support in New Transistor Research Inc. We remain committed to providing you with a reliable after-sales service experience.